Customer Care Plans
At Liverpool Volkswagen we understand how important your vehicle is.
When you purchase a Used Vehicle from our dealership, providing it is less than 10 years old and under 160,000kms at the time of sale,
you will be eligible for a complimentary customer care plan.
You will also be provided with the option to upgrade to one of our premium plans.
Our customer care plans ensure your vehicle is maintained to the highest standard, receiving tailored coverage and added benefits!
Customer Care Plan Overview
Enjoy our Fixed-Price Servicing
After the expiry of your manufacturer warranty, our customer care plans allow you to enjoy the added benefit of our fixed price servicing
giving you comfort and peace of mind by knowing your vehicles servicing costs upfront!
For customers purchasing a used Volkswagen, you will also have the option of either Volkswagen Australia’s
service pricing or our customer care fixed pricing – the choice is yours!
Either way, our factory trained technicians will ensure that your vehicle receives the best care and maintains its reliability, safety and efficiency.
Fixed-Price Servicing Costs with our Customer Care Plan
Your vehicles servicing frequency will align with the manufacturers service intervals. This will vary depending on the brand of vehicle purchased.
Fixed-Price Servicing Inclusions
— Oil change of motor oil (quantity will vary depending on vehicle body type)
— Replace oil filter
— Check condition of automatic transmission fluid (where applicable)
— Lube all doors and locks as required
— Check and top up all fluid levels including battery, brake, power steering, radiator and windscreen washers
— Inspect engine belts (external only).
— Inspect condition and pressure of all tyres, including spare
— Inspect cooling system and check glycol concentrate
— Check air conditioning operation (where fitted)
— Check steering and all suspension components
— Inspect complete exhaust system
— Check front and rear brake material and rotors for excessive wear
— Check operation of hand brake
— Test engine management system (if applicable)
— Check condition of air filter
— Check operation of all lights
— Check operation of all instruments
— Test wipers and inspect wiper blades
— Complete visual inspection of under carriage
— Conduct road test
Parts Covered for Standard & Premium Customer Care Plans
Tyre Bonus Across our Premium Plans
Both our 24-month and 36-month customer care plans come with a tyre bonus. Your tyre bonus amount can be used from your plans commencement for anything to do with tyres on your vehicle including:
— Repairing tyres
— Replacing tyres
— Wheel alignment
Our 24-month premium plan comes with a $250 tyre bonus and our 36-month premium plan comes with a $500 tyre bonus. This bonus can be used during the term of your customer care plan.
Platinum Plus Roadside Assistance
We’ve got you covered with our Platinum Plus Roadside Assistance.
Offering a nationwide emergency breakdown program with 1700 service providers on our network in Australia
on call 24 hours, 7 days a week delivering peace of mind motoring with quality road rescue services.
With our reliable network Platinum Plus Roadside Assistance provides a high standard of fast, professional service when you need it most.
Platinum Plus Roadside Assistance cover provides your vehicle with the following fantastic benefits:
— Roadside response – we assist with flat tyres, flat batteries, out of fuel (free 5L top up) and lock-outs up to $110
— Towing breakdown – back to our closest dealer (up to 100kms) otherwise you’ll be taken to the closest authorised repair centre
— Car hire & accommodation – we assist with immediate car hire costs and accommodation up to $500
— Ambulance cover – up to $500
— Limits of cover – towing is free up to 100km and any towing in excess of this will be charged at prevailing rates
— Legal advice – in the event of an accident we can provide basic legal advice pertaining to the accident See your Customer Care Plan booklet for a full list of exclusions and limitations.
See your Customer Care Plan booklet for a full list of exclusions and limitations.